What should be checked if the Tanium Clients are not responding to questions?

When Tanium Clients are not responding to questions, checking the status of client connections is critical. This involves verifying whether the clients are online, properly communicating with the Tanium Server, and whether there are any network issues affecting connectivity. Ensuring that the clients are properly registered with the server and actively sending data back is foundational for the Tanium environment to function smoothly. If client connections are disrupted, it can lead to incomplete data and hinder the ability to gather real-time insights from endpoints.

While examining error logs can provide insights into specific issues, and checking performance metrics of the Tanium Server may reveal system load problems, they do not address the immediate concern of client connectivity. The database backup status is also important for data integrity and recovery but isn't directly related to the immediate functionality of the Tanium Clients in responding to questions. Thus, ensuring that client connections are active is a primary step in troubleshooting response issues in a Tanium environment.