What might Tanium Support advise you to do if you face connectivity issues with the Tanium Client?

When facing connectivity issues with the Tanium Client, collecting and analyzing client logs is a recommended step. This approach allows you to gain insights into what might be causing the connectivity problem. The logs provide detailed information about the client’s activities, errors, and interactions with the Tanium Server. By reviewing these logs, you can identify specific error messages or patterns that can help diagnose the issue more effectively.

This method is a proactive way to troubleshoot and may guide you toward further actions, whether it means adjusting network settings, addressing client configuration issues, or investigating external factors affecting connectivity. Analyzing logs helps in understanding the specific circumstances leading to the disruption and facilitates a more targeted resolution.

Other options, while relevant in different contexts, do not immediately address the underlying issue as effectively as log analysis. For example, restarting the Tanium Console service or updating network configurations may help in certain scenarios but may not provide a clear understanding of the root cause behind the connectivity issues without first analyzing the logs.